Privacy Policy

Glasgow Locksmith Brothers ("We", "Us", or "Our") are committed to protecting and respecting your privacy.

This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it. By visiting www.glasgowlocksmithbrothers.co.uk ("our site"), you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is Glasgow Locksmith Brothers, registered at 123 High Street, Glasgow, G1 1AB.

Information We Collect From You

We may collect and process the following data about you:

1. Information You Give Us

This includes information about you that you provide by filling in forms on our site or by corresponding with us via phone, email, or otherwise. It includes information you provide when you:

• Register to use our site.
• Subscribe to our services.
• Place an order on our site.
• Participate in social media functions on our site.
• Report a problem with our site.

The information you give us may include your name, address, email address, phone number, and financial information.

2. Information We Collect About You

With regard to each of your visits to our site, we may automatically collect the following information:

• Technical Information: IP address, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Information About Your Visit: Full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.

3. Information We Receive from Other Sources

We may receive information about you if you use any of the other websites we operate or services we provide. We also work closely with third parties (including business partners, sub-contractors in technical, payment, and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

Cookies

Our site uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and allows us to improve it. For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.

Uses Made of the Information

We use information held about you in the following ways:

1. Information You Give to Us

We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
• To provide you with information about other goods and services we offer that are similar to those you have already purchased or enquired about.
• To notify you about changes to our service.
• To ensure that content from our site is presented in the most effective manner for you and your computer.

2. Information We Collect About You

We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
• To improve our site to ensure that content is presented in the most effective manner for you and your computer.
• To allow you to participate in interactive features of our service when you choose to do so.
• As part of our efforts to keep our site safe and secure.
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
• To make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

3. Information We Receive from Other Sources

We may combine this information with information you give to us and information we collect about you. We will use this combined information for the purposes set out above.

Disclosure of Your Information

You agree that we have the right to share your personal information with:

• Members of Our Group: This includes our subsidiaries, our ultimate holding company, and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
• Selected Third Parties: Including:
  • Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
  • Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers but may provide them with aggregate information about our users.
  • Analytics and search engine providers that assist us in the improvement and optimization of our site.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will not sell, purchase, provide, exchange, or in any other manner disclose account or transaction data, or personal information of or about a cardholder to anyone, except as necessary to process transactions or as required by law.

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer.
• If Glasgow Locksmith Brothers or substantially all of its assets are acquired by a third party, personal data held by us about our customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data to comply with any legal obligation, or to enforce or apply our Terms and Conditions and other agreements; or to protect the rights, property, or safety of Glasgow Locksmith Brothers, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Where We Store Your Personal Data

The data that we collect from you may be transferred to and stored at a destination outside the United Kingdom (UK) or European Economic Area (EEA). It may also be processed by staff operating outside the UK or EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, fulfilling your order, processing your payment details, and providing support services. By submitting your personal data, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. While we strive to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at:

• Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA
• Email: [email protected]

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers, and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies, and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Data Protection Act 2018 and the UK GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.

Changes to Our Privacy Policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

• Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA
• Email: [email protected]
• Phone: 0141 483 7747

Cookie Policy

For detailed information on the cookies we use and the purposes for which we use them, please refer to our Cookie Policy.