Terms and Conditions

These Terms and Conditions ("Terms") govern the provision of services and the supply of materials by Glasgow Locksmith Brothers ("we", "us", or "our") to our customers ("you" or "your"). By engaging our services, you agree to be bound by these Terms.

Please read these Terms carefully before using our services or website. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

1. Information About Us and How to Contact Us

• Company Details: Glasgow Brothers LTD is registered in Scotland with company registration number SC821933. Our registered office is at 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA.
• Contact Information:
  • Phone: 0141 483 7747
  • Email: [email protected]
  • Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA
• Communications: We may contact you via phone, email, or postal mail using the details you provide. Calls may be recorded for quality and training purposes.

2. Our Contract with You

• Services and Materials: We agree to provide the services and supply the materials as detailed in our Quotation.
• Acceptance of Terms: By accepting our Quotation, you agree to these Terms, forming a binding contract between us.
• Non-Assignment: You may not transfer any of your rights or obligations under this contract without our prior written consent.

3. Quotations

• Provision of Quotations:We will provide a Quotation outlining:
  • The services to be provided.
  • The estimated timeframe for completion.
  • The costs, including fees, materials, and any additional expenses.
• Validity: Quotations are valid for 30 days from the date issued.
• Estimates: Verbal estimates are not binding and are subject to written confirmation.

4. Price and Payment

• Contract Price: The price for our services and materials is as stated in the Quotation.
• Payment Terms:
  • Payment is due immediately upon completion of the services unless otherwise agreed in writing.
  • Account customers must settle invoices within 7 days of completion.
• Deposits:
  • A deposit of 40% may be required for specialist materials before ordering.
  • The remaining balance is payable upon completion of the work.
• Variations: We reserve the right to adjust the price if:
  • Additional services or materials are required beyond the original scope.
  • Changes are made to the work at your request.
• Late Payments:
  • Interest at a rate of 10% per annum may be charged on overdue payments.
  • You are responsible for any costs incurred in recovering overdue payments, including legal fees.

5. Cancellation and Refunds

• Consumer Rights: You may cancel the contract within 14 days of entering into it, except where:
  • Services have been fully performed within this period.
  • You have requested urgent repairs or maintenance.
• Cancellation Fees:
  • Emergency Services: If you cancel within 20 minutes of the technician's arrival, a fee equal to half the standard labour charge applies.
  • Non-Emergency Services: Cancelling less than 30 minutes before a scheduled appointment may incur a fee equal to the standard labour charge.
• Exceptions: No cancellation fee will apply if:
  • We are unable to source required parts.
  • We cannot attend due to circumstances beyond our control, such as vehicle breakdown or force majeure events.
• Refunds: If we fail to provide repair under our 12-month warranty, a full or partial refund will be issued within 14 working days of your request.
• Returns Address:
  • Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA

6. Your Obligations

• Access: You must provide us with appropriate access to the property where services are to be performed.
• Facilities: Provide necessary facilities for us to complete the services.
• Permissions: Obtain any necessary permissions, licenses, or consents required for the work.
• Safety: Follow our reasonable instructions relating to safety and the work being performed.

7. Our Obligations

• Professional Service: We will perform all services with reasonable care and skill, in accordance with industry standards.
• Materials: Use materials that are of satisfactory quality and fit for purpose.
• Care for Property: Take reasonable steps to protect your property during the provision of services.
• Waste Disposal: Manage and arrange the safe disposal of any waste materials generated.
• Insurance: Maintain valid public liability insurance and necessary licenses.

8. Property Rights

• Ownership: All materials supplied remain our property until full payment is received.
• Risk: Risk in the materials passes to you upon delivery or installation.

9. Guarantee

• Warranty Period: We guarantee our workmanship and materials for 12 months from the completion date.
• Exclusions: This guarantee does not cover defects resulting from:
  • Misuse, neglect, or failure to follow our instructions.
  • Mechanical damage occurring after risk has passed to you.
  • Repairs or modifications carried out by others.
• Claims: Defects must be reported within 7 days of discovery.
• Payment Requirement: The guarantee is effective only after full payment is received.

10. Complaints Procedure

• Procedure: Contact us by phone or in writing with your name, address, and details of your complaint.
• Resolution: We aim to rectify genuine faults within 72 hours at no extra cost.
• Escalation: If unresolved, please contact us again to further address your concerns.

11. Termination

• By Us: We may terminate the contract if:
  • You breach any terms, including non-payment.
  • You become insolvent or cease operations.
• By You: You may terminate the contract if:
  • We fail to perform our obligations under these Terms.
• Consequences: Upon termination, all outstanding sums for work done up to that point become payable.

12. Liability

• Limitation: We are not liable for:
  • Indirect or consequential losses.
  • Loss of profits, revenue, or business opportunities.
• Exclusions: Nothing limits our liability for death or personal injury caused by our negligence.

13. Force Majeure

• Definition: We are not liable for delays or failures resulting from events beyond our control, such as natural disasters, war, or strikes.

14. Governing Law and Jurisdiction

• Law: These Terms are governed by Scottish law.
• Jurisdiction: Disputes are subject to the exclusive jurisdiction of Scottish courts.

15. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

16. Third-Party Rights

No third party has the right to enforce any term of this agreement under the Contracts (Third Party Rights) (Scotland) Act 2017.

17. Entire Agreement

These Terms constitute the entire agreement between you and us regarding the services and supersede any prior agreements.

Website Terms of Use

1. Acceptance of Terms

By using our website www.glasgowlocksmithbrothers.co.uk ("our site"), you agree to these Terms of Use.

2. Who We Are

• Company: Glasgow Brothers LTD
• Registered Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA
• Contact: [email protected]

3. Changes to Terms

We may update these Terms at any time. Please check regularly to ensure you are aware of any changes.

4. Accessing Our Site

• Availability: Our site is available free of charge.
• No Guarantee: We do not guarantee uninterrupted access.
• Right to Withdraw: We may suspend or withdraw the site without notice.

5. Intellectual Property Rights

• Ownership: We own all intellectual property rights on our site.
• Restrictions: You may not use content from our site without our express permission.

6. Acceptable Use

You must not use our site:

• Unlawful Purposes: For any unlawful purpose.
• Harmful Material: To transmit harmful or malicious content.
• Unauthorized Access: To attempt unauthorized access to the site or our servers.

7. Content Standards

Do not upload or share content that is:

• Offensive
• Defamatory
• Infringing on others' rights

8. Limitation of Liability

• No Liability: We are not liable for any loss or damage arising from the use of our site.
• No Guarantee: We do not guarantee the accuracy or completeness of content on our site.

9. Viruses

• No Guarantee: We do not guarantee that our site is secure or free from bugs or viruses.
• Your Responsibility: You are responsible for using your own virus protection software.

10. Linking to Our Site

• Permission: You may link to our home page in a fair and legal manner.
• Restrictions: Do not suggest any form of association or endorsement where none exists.
• Withdrawal of Permission: We may withdraw linking permission without notice.

11. Third-Party Links

• No Control: Our site may contain links to other websites over which we have no control.
• No Responsibility: We are not responsible for the content or policies of external sites.

12. Privacy Policy

• Please refer to our Privacy Policy for information on how we handle your personal data.

13. Governing Law

• Law: These Terms of Use are governed by Scottish law.
• Jurisdiction: Disputes are subject to the exclusive jurisdiction of Scottish courts.

14. Contact Us

If you have any questions about these Terms or our services, please contact us:

• Phone: 0141 483 7747
• Email: [email protected]
• Address: 2 Milovaig Street, Flat 2/1, Glasgow, Scotland, G23 5JA